Frequently Asked Questions
Q1) How tight should we make Dump Buddy?
A1) Dump Buddy has been tested to handle over 10 pounds of holding force. This is more than enough for this application. Dump Buddy should be snug around the base and when tightening the top button, you should tighten down until the foam touches the top of the plastic elbow and then just a little more. The goal is not to tighten so much as to dislodge the lower strap. If you have done that, you have tightened too much. Remember, the purpose is to hold the elbow in place to absorb the initial impact of the draining waste. It is also a good idea when fastening the lower strap to push in as you turn the knob so that the foam padding compresses. When you lock the mechanism in place, the foam will expand creating additional holding power.
Q2) What size waste pipe will Dump Buddy accommodate?
A2) Accommodates waste pipes from 3.9” to 5.75” (OD).
Q3) Does the red carrying case shown in the pictures come with Dump Buddy?
A3 Yes - Dump Buddy comes ships in a soft shelled zippered carrying case for added protection. It also comes in a mesh nylon pull string pouch if you want to just hang it in your wet bay.
Q4) Do you ship to Canada?
A4) Absolutely. We ship to all parts of Canada. Checking shipping costs in the check out process.
Q5) Do you have a reseller in Canada?
A5) No, but if you are interested in becoming a Canadian reseller, reach out to us at firstname.lastname@example.org.
Q6) Where can I find the hose and 90 degree elbow shown in your pictures.
A6) Dump Buddy works with all industry standard 90 degree elbows on the market. The hose and 90 degree elbow shown in the pictures are from Camco and can be found on Amazon.
Q7) Is it washable?
A7) Yes. Dump Buddy is made from tough ABS and HDPE plastic and is completely washable.
What Customers are saying!
I had an issue with getting the lower strap fastened to the pipe firmly. I reached out to Dump Buddy to ask for assistance. They called me back in about 30 minutes and before they called me back, I figured it out. User error. Tech support was great, and we had a good laugh at my expense. Now that I know how to use it, it has worked as designed. Thanks for following up so quickly. Satisfied Customer
Your Video says it all. Great product and great commercial. Satisfied Customer
I truly appreciate your response to my original email regarding this order and promptly sending out a replacement. A company that provides great customer service is hard to find these days, and you definitely went above and beyond. Satisfied customer